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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:I am here to visit my wife and I am on H4 visa but I will be here for 5 months and I need an insurance cover for 5 months, dont have any package that will best serve the purpose

A:
Hello, Thabnk you for contacting Insubuy. Please view the International major medical at the following link: /international-major-medical-insurance/coverage/ Thank you, Insubuy / GF insubuy.com 866-467-8289
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Q:Hi, I have a prescription for HRT (hormone) medicines. I am traveling. What type of insurance helps me to pay for these meds?

A:
While we do not have plans that will pay for the medication. we do have plans that include RX discount cards, you can use these on prescriptions not covered on the plan. Travel insurance plans.: /get-travel-insurance-quotes/?presection=visitorUSA
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Q:How to submit the claim form through email

A:
Hello, Please view the claim dept info below: Claims Phone +1(800)628-4664 Address Claims Department, P.O. Box 88500, Indianapolis, Indiana 46208-0500 Email [email protected] Fax +1(317)655-4505 Thank you,
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Q:Acute Onset vs PreExisting Coverage for Stable Heart Condition on Preventive Medication My father had a stent placed in 2021 and has been stable since then. He takes blood pressure and cholesterol medications, which are preventive, but he is on active medication. If he experiences a sudden cardiac event while visiting the U.S., would this be considered acute onset of a preexisting condition, or would it fall under preexisting condition coverage only I understand that acute onset usually means a sudden, unexpected recurrence without prior treatment, but Im unsure how ongoing preventive medication affects eligibility. Can anyone clarify

A:
Your condition could fall under the acute onset of pre-existing condition. Ultimately it will be determined based on the doctors notes and the medical records at the time of service. Acute onset FAQ: /visitor-insurance-acute-onset-of-pre-existing-conditions/
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Q:I own a yoga studio & would like to take a group of yogis to costa rica for a yoga retreat. My studio insurance doesn't cover anything out of the country (U.S.). Do you offer coverage?

A:
since yoga isn't an excluded sport in our plans you can take most of the travel insurance plans in our website. Group travel: /group-travel-medical-insurance/
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Q:How do I claim for Device I have insured?

A:
You can call the phone number on your ID card or you can log into your MyAccount and clicking on claim forms. MyAccount: /myaccount/
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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